Night Auditor | Premium Hotel
Franschhoek, 7690, South Africa · Permanent · Guest Services & Front Office
Our client, a Luxury Boutique Hotel in Franschhoek, is seeking to employ an experienced NIGHT AUDITOR to join their team. The successful candidate will have to excel in providing service excellence and ensuring that the guest experience is prioritised above all else. As the primary point of contact for guests during the night shift, the Night Auditor handles inquiries, resolves issues, and ensures seamless communication between departments. Core Responsibilities Oversees, coordinates and directs the service, operations, logistics and activities of the Front Office and other operational departments during their allocated night shift Responds to the requests that are presented by guests during the night operating hours and works closely with the relevant department night team to assist the department managers to ensure a coordinated effort between the different teams Ensures that the Night Audit and reporting is accurately completed and all departments are balanced and that department “End-of-Day” procedures are correctly run Ensuring that all guests’ special requests, requirements are met by all departments and communicated clearly Upselling of other facilities and services including our client’s affiliates Adhere to and maintain Health and Safety standards Experience, Qualification & Skill Experience in a 5 star luxury hotel environment Excellent knowledge of Franschhoek area and surrounds Excellent interpersonal skills to be able to interact with all guests Excellent communication skills in English, both written and verbal Excellent knowledge of food and beverage, general knowledge about news and current affairs Excellent track record in housekeeping, food and beverage, as well as butler duties Ability to be always courteous, calm under pressure and putting guests first Computer literate in Microsoft office and Protel. Inherent Requirements Degree or diploma in Hospitality At least 2 years of experience in a similar role within Hospitality Valid driver’s license Ability to work shifts and be flexible in other departments Exceptional attention to detail Ability to anticipate guests needs and exceed guests’ expectations Enthusiastic and passionate about guests, their needs and preferences Preference will be given to candidates from Franschhoek and neighbouring areas Start date Priority Position Remuneration Guide: Competitive Basic Salary plus Benefits (Add-on approach) Consideration Candidates, who are already residing in the local vicinity of Franschhoek will have preference. We can only consider South African Citizens or applicants who hold a valid South African Permanent Residence! No Work Permit applications will be accepted! Applicants, who live in other provinces of South Africa still need to attend personal interviews and if requested to do any cook-offs, will do so completely at their own expense. We handle high volumes of applications daily and will only be able to reply, via e-mail, to candidates who have met our clients’ requirements. Due to the high volume of CV’s received, only shortlisted candidates will be contacted. All applications submitted must contain: Updated CV with contactable references Certified Tertiary Educational documents Certified Written Reference Letters Recent presentable profile photo