Reservationist/ Receptionist
Hluhluwe, 3960, South Africa · Permanent · Sales & Reservations
Lodge in Hluhluwe is seeking a highly organized, professional, and guest-centric Reservationist / Receptionist. The ideal candidate must possess extensive luxury hospitality front-office experience and a mandatory, advanced working knowledge of the Apex booking system. This is a live-in bushveld role requiring dedication, flawless admin skills, and premium client interaction. Key Responsibilities Reservations Management: Administer room allocations, direct individual check-ins, and complex tour operator itineraries via the Apex platform. Front Desk Excellence: Deliver premium guest reception, managing check-ins, orientation, spa bookings, and check-outs efficiently. Communication & Sales: Professionally answer inbound telephone lines and respond rapidly to email inquiries to maximize room occupancy. Financial Administration: Accurately issue invoices, process secure card transactions, and perform daily financial reconciliations. Team Liaison: Maintain open lines of communication with the General Manager, guiding teams, and spa staff to ensure synchronized guest itineraries. Requirements Minimum Requirements & Qualifications Experience: Minimum 2–3 years in front office / reservations at a 4-star or 5-star safari lodge. Software: Proven, proficient operational mastery of the Apex booking system (non-negotiable). Skills: Expert data capturing, invoicing, cash handling, and Microsoft Office (Word, Excel, Outlook). Communication: Flawless written and verbal English communication; pristine personal grooming standards. Compliance: Valid South African ID, clean credit/ITC status, and completely clean criminal record history. Logistics: Comfortable living and working on-site in a remote bush environment on a flexible lodge shift roster. Benefits Live in Meals R10 000- R12 000 d.o.e