Luxury Hotel Seeking an Experienced General Manager in Clarens
Clarens, South Africa · Permanent · Lodge/Hotel Management
The General Manager is responsible for the overall management, leadership and day-to-day operation of the hotel. The role requires a hands-on hospitality leader who can oversee all operational departments, maintain exceptional guest and service standards, manage staff and resources effectively, and work closely with the Directors/Owners to achieve the hotel’s operational, financial and commercial objectives Responsibilities: Overall hotel operations and performance Guest experience and service standards Front office, reservations and guest services Food & beverage and kitchen operations Housekeeping and room standards Spa Human resources, staff leadership and training Purchasing, stock control and cost management Maintenance, facilities and property standards Communication and reporting to Operations Manager Minimum Qualifications & Experience: Relevant tertiary qualification in Hospitality Management, Hotel Management, Business Management or a related field is advantageous. Minimum 5 years’ relevant hospitality experience, with substantial hotel operational management experience. Full Afrikaans fluency Knowledge of PMS, PAN Hospitality will be an advantage. Previous General Manager, Hotel Manager or senior operations management experience is strongly preferred. Experience managing multiple hotel departments in a boutique or full-service hospitality environment. Strong knowledge of front office, reservations, housekeeping, and food & beverage operations. Experience with online travel agencies and hotel distribution platforms is advantageous.