Senior Reservationist | Lodge Management Company
White River, 1240, South Africa · Permanent · Sales & Reservations
Lodge Management Company based in White River is looking for an experienced Senior Reservationist to join the team at their central reservations office. The successful candidate will combine the right combination of reservations expertise, sales ability and team leadership. This is a hands-on role reporting to the Sales & Marketing Manager. The successful candidate will help establish an efficient central reservations function, oversee daily booking activity and support the Reservations & Sales Consultant. Duties: Manage direct, travel-agent and DMC enquiries from quotation through to booking confirmation. Maintain accurate rates, availability, booking records and guest information. Calculate quotations, commissions, deposits and outstanding balances accurately. Manage provisional bookings, follow-ups, amendments and cancellations within approved policies. Coordinate with lodge teams to ensure complete and accurate guest handovers. Guide and support the reservations team, prioritise workloads and maintain service standards. Provide reporting on booking activity, sales performance and outstanding enquiries. Requirements: Grade 12 A formal qualification Proven senior reservations experience, preferably within luxury safari lodges, a lodge collection or a central reservations environment. Demonstrate strong reservations-system skills, commercial awareness, excellent written communication and careful attention to detail. Comfortable working independently, supervising daily reservations activity and converting enquiries into bookings while maintaining accurate financial and operational records. Able to participate in standby rotation Candidates relocating should have a clear relocation plan and realistic availability.