Assistant Lodge Manager – 5-Star Luxury Lodge
Paterson, 6130, South Africa · Permanent · Lodge/Hotel Management
Summary An exciting opportunity is available for an experienced Assistant Lodge Manager to join a prestigious 5-star luxury lodge in the Eastern Cape. We are looking for a polished, hands-on hospitality professional with proven experience in luxury lodge operations, guest relations and team leadership. The successful candidate will work closely with the Lodge Manager to oversee daily operations, maintain exceptional service standards and ensure a consistently memorable guest experience. Previous management-level experience within a 5-star establishment is essential. Description Key Responsibilities Assist the Lodge Manager with the overall day-to-day operation of the lodge Measure, monitor and continuously improve overall guest satisfaction Manage special guest requests and ensure personalised service delivery Monitor guest feedback and reviews across platforms such as GuestRevu and TripAdvisor Maintain and continuously elevate 5-star service standards Take responsibility for lodge operations in the absence of the Lodge Manager Coordinate departmental teams to ensure seamless guest service Lead, motivate and support lodge employees Conduct targeted training to improve technical and soft skills Work with the Lodge Manager to identify staff development requirements Achieve quality and service improvement targets Assist with developing and implementing lodge policies, procedures and operational standards Manage cash handling and minimise variances Maintain effective stock management and control Identify and implement cost-saving opportunities without compromising service standards Ensure lodge equipment and facilities are maintained through preventative maintenance Ensure operational standards and procedures are consistently followed Take responsibility for the overall performance of lodge functions when required Minimum Requirements Degree or Diploma in Hotel Management – essential 3–5 years’ experience within a 5-star hospitality establishment Previous experience as an Assistant Lodge Manager, Duty Manager or Guest Relations Manager 5-star lodge/luxury hospitality experience is essential Valid Driver’s Licence – essential Proven lodge management experience Strong operational knowledge across lodge departments Good working knowledge of POS and PMS systems Strong leadership and people-management skills Excellent organisational and time-management abilities Excellent communication and interpersonal skills Exceptional attention to detail Strong guest relations and problem-solving abilities Comfortable taking full operational responsibility in the Lodge Manager’s absence Willing to work a 21/7 lodge cycle