Reservationist – 5-Star Luxury Lodge
Paterson, 6130, South Africa · Permanent · Sales & Reservations
Summary We are looking for an experienced Reservationist to join a prestigious 5-star luxury lodge operation in the Eastern Cape. The successful candidate must have previous reservations experience within a 5-star luxury hospitality environment, together with strong guest communication, administration and sales skills. This position is ideally suited to a professional, highly organised individual who enjoys creating exceptional guest experiences from the very first enquiry. Description Key Responsibilities Respond to website, email and telephonic enquiries accurately, professionally and timeously Handle guest enquiries and build rapport throughout the booking process Provide accurate quotations and reservation information Capture and maintain detailed reservations accurately Ensure guest profiles and client database information are complete and up to date Handle guest concerns professionally and escalate where necessary Maintain effective relationships with guests and clients Assist with reservations administration and departmental systems Maximise revenue through upselling and cross-selling additional services and experiences Develop comprehensive knowledge of the lodges, activities, facilities and unique selling points Communicate special guest requirements and booking instructions to the relevant lodges and departments Follow up on special arrangements to ensure guest requirements are met Maintain a high standard of confidentiality and professionalism Working Hours The position operates on rotational shifts, which may include: 07:00 – 16:00 09:00 – 18:00 12:00 – 21:00 08:00 – 16:00 on weekends and public holidays Package Salary: R17,500 per month Work Cycle: 21 days on / 7 days off Accommodation: Live-in accommodation provided Meals: Not included Minimum Requirements Degree, Diploma or equivalent qualification from a reputable hotel school Minimum 3 years' experience in a similar reservations position within a 5-star luxury property – non-negotiable Previous Front of House experience within a 5-star luxury property Strong reservations and guest relations experience Experience with Protel PMS Proficient in Microsoft Outlook, Word and Excel Previous telesales and/or upselling experience Excellent spoken and written English Excellent telephone etiquette and communication skills Strong attention to detail and administrative ability Highly organised and able to work independently Able to work effectively in a demanding, fast-paced luxury hospitality environment Professional, guest-focused and sales-driven Willing and able to work shifts, weekends and public holidays Benefits Live-in accommodation provided