Front Office Manager | 5-Star Boutique Seaside Hotel
Hermanus, 7200, South Africa · Permanent · Guest Services & Front Office
🌊 NEW ROLE | Front Office Manager | 5-Star Boutique Seaside Hotel | Hermanus, Western Cape Kendrick Recruitment is searching for a polished, warm and experienced Front Office Manager for one of South Africa's most celebrated coastal hotels - a 5-star cliff-top landmark in Hermanus, Western Cape, forming part of a prestigious collection of iconic South African boutique hotels. Small Luxury Hotels of the World member. Predominantly international guest profile. Very high standards throughout. 📍 Location: Hermanus, Western Cape 💰 Salary: Competitive DOE (discussed with shortlisted candidates) 🏠 Live-out position ⚠️ Overberg, Garden Route or Western Cape based candidates strongly preferred 🚀 Start: ASAP What we need: ✅ Minimum 3 to 5 years' Front Office management experience in a 5-star hotel or luxury boutique property - essential ✅ Proficient in Opera PMS or similar - essential ✅ Strong reservations, check-in/out, billing and room management experience ✅ Proven team leadership and front office development skills ✅ Revenue management and room upselling understanding ✅ Impeccably presented with exceptional guest-facing communication skills ✅ Additional languages advantageous ✅ Flexible for shift work including weekends and public holidays ✅ Stable work history with contactable references The role: 🏨 Lead all front office operations to the highest 5-star standard 🌟 Manage VIP arrivals, guest preferences and service recovery with personalised care 👥 Develop and manage the front office team through training and scheduling 💰 Oversee reporting, night audit oversight and financial controls 🤝 Liaise across housekeeping, F&B, spa and management for seamless daily operations 📌 If you do not receive feedback within 7 working days, kindly consider your application unsuccessful. #FrontOfficeManager #HotelJobs #HermanusJobs #WesternCape #OverbergJobs #LuxuryHotel #KendrickRecruitment #NowHiring #NewRole #BoutiqueHotel #HospitalityJobs #GardenRoute