Lodge Receptionist
Magaliesburg, 1739, South Africa · Permanent · Guest Services & Front Office
We are looking for a warm, professional and guest-focused Lodge Receptionist to join a luxury safari lodge in the Madikwe Game Reserve. The ideal candidate will have a genuine passion for hospitality, excellent communication skills and the ability to create a welcoming, personalised experience for guests from arrival through to departure. Key Responsibilities Manage all reception and front-office duties Welcome and check guests in and out in a warm and professional manner Act as a key point of contact for guests throughout their stay Handle guest enquiries, requests and special arrangements Assist with guest transfers, activities and daily itineraries Maintain accurate guest information and records Liaise closely with housekeeping, F&B, guiding and management teams Assist with reservations and booking-related administration where required Handle guest accounts, payments and general reception administration Communicate guest preferences and requirements to the relevant departments Assist with hosting and ensuring a seamless overall guest experience Deal with guest feedback and concerns professionally Assist with general lodge administration and operational duties Maintain high standards of presentation and service at all times Requirements Previous experience in front office, reception, guest relations or lodge hospitality Luxury hotel or safari lodge experience would be advantageous Excellent verbal and written English Strong interpersonal and guest-service skills Professional, well-presented and naturally welcoming Strong computer literacy and experience with a PMS would be advantageous Excellent attention to detail and organisational skills Ability to multitask and remain calm under pressure Able to work shifts, weekends and public holidays Valid driver's licence would be advantageous Must be comfortable working and living in a remote safari environment The Ideal Candidate We are looking for someone who is: Warm, personable and naturally engaging Passionate about creating memorable guest experiences Confident communicating with both local and international guests Proactive and willing to go the extra mile Highly organised and detail-oriented A strong team player Comfortable being hands-on and assisting across the lodge when required Package: Market-related salary, with the final package dependent on experience.