Banqueting Manager | 5* Hotel
Sandton, South Africa · Permanent · Food & Beverage
SCOPE AND PURPOSE OF JOB: - Effectively and profitably manage and control the Banqueting Department. - Maintain operating standards as laid down by the Company - Take responsibility for the achievement of operating banqueting budgets - Efficiently control six conference rooms and three meeting rooms (2,238m2 ) - Manage two Banqueting Co-ordinators, a Banqueting Floor Supervisor, an Reservationist, a Receptionist and two Supervisors - Effectively manage the elevation of guest experience and maximizing revenue RESPONSIBILITIES: - Ensuring INFOR policies and procedures are adhered to as per Audit requirements. - Planning, organising, leading and controlling the banqueting department, including Alto234 - Monthly reporting as required by the Company - Maintaining company policies and procedures in respect of daily operations - Ensuring the highest standards of safety and hygiene are maintained in the banqueting department. - Responsible for constantly implementing service standards and operating procedures. - Maximizing sales and controlling of costs to enhance banqueting profit margins. - Efficiently and effectively assist manage all operating equipment to maintain standards and cost control. - Monitor the performance and time and attendance of all banqueting staff - Control all labour costs within the banqueting department. - Maintain consistent and fair discipline within the banqueting department - Checking the functions sheets daily to ensure all guest requests are actioned - Directs, coordinates and controls the efforts of the banqueting personnel in maintaining the highest standard of service, presentation and efficiency. - Liaise with various departments with regards to Special Events. - Develop a good working relationship with event organizers and liaises with all event organizers to ensure they are satisfied. - Ensure the function details is entered onto the INFOR system by the conference co-ordinators and distribution of function packs to various departments on a weekly basis. - Liaising with all personnel in the event of any change of a conference or banquet (via change sheet) sends out daily change sheets to various departments. - Assisting the Banqueting Coordinators with menus, table plans and functions when required. - Ensuring that all food and beverage as well as 3rd party suppliers charges has been accounted for and posted onto the INFOR system. - Ensuring guest files are up to date. (POP, Quotations, Copies of F&B dockets, contract and email communication) - Checking cash-ups and ensuring the balancing of accounts. - Ensuring deposits are allocated to the correct accounts. - Ensuring outstanding accounts is followed up on and settled. - Ensuring venues are clean on a daily basis. - Ensure stock takes are done on a monthly basis and variances reported. - Ensuring storerooms are always kept clean and neat. - Ensuring staff rosters are prepared and adjusted according to operational requirements. EXPERIENCE AND QUALIFICATIONS: - Hotel School Diploma - Previous sound experience in F&B, inclusive of Banqueting. - Knowledge of SCS & INFOR PMS, as well as the Dineplan platform REQUIREMENTS: - Experience in operational controls and the ability to implement controls according to the requirements. - Above average knowledge of food and wine service. - Strength in training staff and skills development of personnel - Ability to lead and manage a diverse team - The ability to maintain excellent operational standards and service levels - Excellent guest relation’s skills - Excellent communications skills relating to staff and guests - An exceptional eye for detail - Strong interpersonal and communication skills - The candidate must display a high level of emotional intelligence and leadership skills as well as outstanding deportment - Exceptionally strong administrative skills