Luxury Lodge is Looking for a French speaking Bartender
Pongola, South Africa · Permanent · Food & Beverage
Job Summary The Bartender is responsible for delivering an exceptional five-star beverage experience by preparing, presenting, and serving drinks to the highest standards. This role requires excellent product knowledge, creativity, attention to detail, and a warm, professional approach to guest interaction in a luxury lodge environment. Duties and Responsibilities Guest Experience & Service Excellence Provide warm, professional, and personalised bar service to all guests. Engage confidently with guests, sharing knowledge of cocktails, wines, spirits, and non-alcoholic beverages. Anticipate guest preferences and create memorable, tailored experiences. Handle guest feedback and requests professionally, escalating issues when necessary. Beverage Preparation & Service Prepare and serve cocktails, mocktails, wines, beers, and spirits to five-star standards. Ensure consistent quality, presentation, and portion control. Maintain bar mise en place, cleanliness, and presentation at all times. Assist with beverage service during meals, boma dinners, bush events, and private functions. Stock Control & Cost Awareness Assist with stock counts, requisitions, and stock rotation. Ensure correct storage and handling of all beverages. Minimise wastage, breakages, and stock variances. Report low stock levels and equipment issues promptly. Health, Safety & Compliance Adhere strictly to HACCP, hygiene, and cleanliness standards. Ensure responsible alcohol service in line with lodge policy and South African liquor regulations. Maintain a safe and tidy bar environment for guests and staff. Follow wildlife safety protocols applicable to outdoor bar areas. Teamwork & Communication Work closely with waiters, F&B Supervisors, kitchen staff, and management. Attend daily briefings and contribute to smooth service flow. Communicate guest preferences, special occasions, and beverage requirements. Administration & Controls Assist with cash handling and POS procedures where applicable. Complete daily cleaning schedules and bar checklists. Ensure compliance with SOPs and brand standards. Core Competencies Excellent interpersonal and communication skills Strong product knowledge and attention to detail Passion for beverages and guest service Ability to work calmly in a fast-paced environment Professional appearance and demeanour Organisational and time-management skills Cultural awareness and emotional intelligence Working Environment Remote Big 5 safari lodge setting Live-in position (where applicable) Shift work including early mornings, evenings, weekends, and public holidays Outdoor and bush dining environments