Front Desk Agent | Iconic Hotel
Cape Town, South Africa · Permanent · Guest Services & Front Office
Iconic Hotel based in Cape Town is looking for a Front Desk Agent. This is a full-time role as a Front Desk Agent responsible for providing exceptional customer service, checking guests in and out, managing reservations, and addressing guest inquiriesand concerns. Duties: Attend to all guest needs, including but not limited to registration, check in`s, check outs Kindly and promptly address guest inquiries, requests, and matters of concern Provide information about hotel services, amenities, and local attractions Coordinate with other hotel departments to fulfil guest needs and requests Manage reservations, cancellations, and room assignments and all front desk related tasks Ensure all relevant policies and procedures are adhered to Complete all relevant end of day activities and reporting Maintain and adhere to relevant health and safety protocols as required Process relevant payment processes Answer and respond to incoming calls with the appropriate telephone etiquette Process payments, handle cash, and maintain accurate records Maintain a tidy and organized front desk area Use PMS for check-ins, check-outs, and guest information Answer emails, assisting guests with enquiries and invoicing Perform other duties and tasks as operationally required Requirements: Formal qualification in Hospitality advantageous Experience in the hospitality industry Working knowledge of Opera International experience advantageous Excellent communication and interpersonal skills Strong leadership and problem-solving abilities Ability to work well in a team Ability to multitask and prioritize tasks effectively Customer service-oriented mindset Attention to detail and strong organizational skills Fast & accurate data entry skills Knowledge of hotel operations and procedures Highly professional and well groomed High professional standard of customer service, ascertained through feedback from internal and external customers Display a 'can-do' attitude